📱 SMS Program

SMS Privacy & Policy

Important information about how IT Carolinas uses SMS notifications, your rights, and how to manage your preferences.

Our Commitment to Privacy

IT Carolinas is committed to protecting the privacy of our employees. This policy describes how we collect, use, and protect your mobile phone number when you opt in to receive SMS notifications from us.

Information We Collect

When you opt in to our SMS notification program, we collect your mobile phone number solely for the purpose of sending important work-related alerts and updates. No additional personal information is collected through this SMS program.

How We Use Your Information

🔔
Work Alerts
Urgent notifications and operational updates relevant to your role
📢
Updates
Important company announcements and IT system notices
🚫
No Marketing
Your number will never be used for marketing or promotional purposes

Data Sharing

Your phone number will not be shared with third parties or used for any purpose other than delivering work-related SMS notifications. IT Carolinas does not sell, trade, or rent your mobile number to outside organizations.

Opting Out

You may opt out of receiving SMS messages at any time. Simply reply:

STOP — to immediately unsubscribe from all IT Carolinas SMS notifications.

HELP — to receive assistance information.

Once you reply STOP, you will receive a final confirmation message and no further messages will be sent to your number.


Questions & Contact

If you have any questions about this SMS Privacy Policy or how your data is handled, please contact us:

Email: sms@itcarolinas.com
Phone: (910) 632-0870
Location: Wilmington, NC

Have questions about our SMS program?

Reach out to sms@itcarolinas.com and we'll respond promptly.

Contact SMS Support

Agreement to Receive SMS

By opting in to receive SMS notifications from IT Carolinas, you agree to receive text messages related to your employment, such as urgent alerts, operational updates, and other important information as described below.

Types of Messages

SMS notifications from IT Carolinas may include:

Urgent Alerts — Critical IT incidents, outages, or security notifications requiring immediate attention.

Operational Updates — Scheduled maintenance windows, system changes, and infrastructure announcements.

Important Information — Employment-related communications and policy updates as determined by management.

Message Frequency

Message frequency will vary based on operational needs. During normal operations, messages are infrequent. During critical incidents or high-priority periods, frequency may increase to ensure timely communication.

Rates & Charges

📶
Message Rates
Standard message and data rates may apply depending on your carrier plan
📱
Carrier Fees
IT Carolinas is not responsible for fees charged by your mobile carrier
💬
No IT Charges
IT Carolinas does not charge you for sending SMS notifications

How to Opt Out

You can opt out of receiving SMS notifications at any time by replying STOP to any message. Upon receiving your opt-out request, we will send one final confirmation message. No further messages will be sent.

Getting Help

If you need assistance with the SMS notification program, you have two easy options:

Reply HELP to any IT Carolinas SMS message for a quick-reference guide.

Contact our team directly at sms@itcarolinas.com or call (910) 632-0870.

Changes to These Terms

IT Carolinas reserves the right to update these Terms and Conditions at any time. Continued participation in the SMS program following any updates constitutes acceptance of the revised terms.


Questions about SMS terms?

Contact sms@itcarolinas.com or call (910) 632-0870.

Get in Touch